Channel99™

Channel99™is a state of the art audio, video, multimodal service delivery system, which empowers the service provider for create, share and distribute or even merchandize multimedia in various forms for their end customers. Service is ready to use and can be plugged in the network either over circuit switched or high speed data network. It essentially involves the path breaking concepts of subscriber profiling, recommendation, content discovery and quality control thus providing access over multiple mediums like SMS, Voice, USSD, GPRS or through web. System supports enhanced features for managing music services very effectively in the network. Along with service management, subscriber profiling and service delivery, this makes the perfect system for any service provider for extracting maximum out of the music portfolio and delivering it to the customers in the most innovative way. Platform is based on the world class open standards, to handle Rich Media (music and video-ring tones, ring-back tones, full track audio and video clips etc.) including a variety of user generated content.



Communities

This offering is based on “Community Communications”. The system enables the end user access, shares and connects with his communities across networks and devices. Users can either share their own generated content or a downloaded content without worrying about the network readiness, device incompatibility and other possible bottlenecks at any service level. The system has an informed view of the service and activates the options at various levels so that the message of information is rendered in the form it was desired. It utilizes industry standardized presence and availability information including delivering presence and availability detection, service management and sharing, as well as enhanced end-user services such contact lists, instant messaging, online gaming, dating, conferencing and content. Solution provides the feature of accessing the self-created catalogs or universal catalogs, while communicating to the community at the user level. Its helps create a great emotional bonding between the users thus helping in realizing long-term relationship with the customer and hence revenues for longer period. The service provider can additionally cash in on the various interests and moods of the customers and hence offer cross bundling of various other services.



CARE

SmartCare™ focus on customer care, prioritization and service on-the-go concepts. As the next generation services are getting defined, service management for each individual subscriber is going to be very complex. Key issues understand the disparate customer requirements, putting a recommendation to the customer as per his own usage and interest, giving a single window response for handling queries thus handling the customer effectively. Today’s network and systems have become quite complex and it becomes even more important to track the customer behaviors and predict the level of usage and service trend. SmartCare solution establishes various customer touch points and interaction with the mundane back end system is made interesting thus enhancing customer delight. It encompasses various attributes like token creation and management, queue prioritization and scheduling, online provisioning and synchronization with back end IT. It gives an effective way of handling customer inconvenience, transparency in handling of various services, presentation of wide range of service options in a user-friendly way, unlimited hours of courtesy for customers, and more efficient use of customer care agents etc.


SpeedSMS™

A GreenRoom offering - SpeedSMS™ is a revolutionary new interactive SMS based system which can catapult various promotional and content based application to peer sms dialogues in the network to significantly higher level. It creates a nonintrusive pull or push based interactive session mechanism to give a personalized offering to an end user. The service can be used in many cases e.g. to do sms based ticketing (issue boarding passes), do movie ticket booking, schedule appointments, contesting, surveys and more importantly customer care feedback for internal and external consumption.


For more details on mCarbon, please visit mCarbon website